IT Service Management
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Overview
Subject area
CST
Catalog Number
4700
Course Title
IT Service Management
Description
This course introduces students to the theoretical and practical aspects of IT service management. Some of the popular IT management frameworks will be discussed and compared such as problem management, change management, configuration management, capacity planning, performance management, etc. This course will also provide students with the tools to design evaluate and streamline IT processes that deliver world class service.
Pre- or Corequisite
027635
Liberal Arts
No
Department(s)
Credits
Minimum
3
Max
3
Components
Name
Laboratory
Contact Hours
2
Name
Lecture
Contact Hours
2